1. Introduction
This Privacy Policy explains how AgroBridge Zambia (“AgroBridge”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use the AgroBridge mobile application, website, and related services (together, the “Platform”).
It should be read together with our Terms of Service. By using the Platform you agree to the handling of your information described here. If you do not agree, you must not use the Platform.
2. Information we collect
Information you give us
- Your mobile phone number, which is used to create and verify your account.
- Profile details such as your name, farm or business name, and profile photo.
- Listings you create, including item names, categories, quantities, units, prices, condition, photos, and the pickup location you set.
- Offers, counter-offers, orders, and messages you exchange with other users.
- Anything you send us directly, such as a support request or a report about another user.
Information we collect automatically
- Device and app information such as device model, operating system, app version, and language.
- Usage information such as the screens you open, searches you run, and listings you view.
- Log and diagnostic data, including IP address, crash reports, and approximate time of access.
Location information
With your permission, we collect your device location so we can show you listings sorted by distance and let you set a pickup or delivery area. You can refuse or withdraw this permission in your device settings and instead set your area manually — the Platform will still work, but distance-based results will be less accurate.
3. How we use your information
- To create, verify, and secure your account.
- To publish your listings and show you produce and equipment from sellers near you.
- To deliver offers, counter-offers, orders, and messages between you and other users.
- To send service notifications such as verification codes, offer updates, and order confirmations.
- To detect, investigate, and prevent fraud, abuse, and activity that breaches our Terms.
- To provide support, and to understand how the Platform is used so we can improve it.
- To comply with our legal obligations in Zambia.
We do not sell your personal information, and we do not use your messages with other users for advertising.
4. What other users can see
Some information is public by design. Your profile name and photo, your listings, their photos and prices, your general area, and your rating are visible to other users of the Platform.
Your phone number is not shown on your public profile. It becomes visible to another user only when you choose to share it, or when it is needed to arrange a confirmed order. Messages and offers are visible to the user you are dealing with.
5. Sharing your information
We share personal information only in these situations:
- With other users, as described in the section above, so that trades can be arranged and completed.
- With service providers who help us run the Platform — for example hosting, SMS delivery, mapping, and analytics providers — under agreements that limit them to acting on our instructions.
- For legal reasons, where we are required to disclose information by law, by a court, or by a competent authority, or where disclosure is necessary to protect the rights or safety of our users.
- In a business transfer, if AgroBridge is involved in a merger, acquisition, or sale of assets, in which case we will notify you before your information becomes subject to a different policy.
6. Storage, transfers & retention
Your information is stored on servers operated by us and our providers, which may be located outside Zambia. Where information is transferred abroad, we take steps to ensure it remains protected to a standard consistent with Zambian data protection law.
We keep personal information for as long as your account is active. When you delete your account we remove or anonymise your profile and listings, but we may retain limited records of completed transactions, reports of abuse, and anything we are required to keep by law, for as long as necessary for those purposes.
7. Security
We use technical and organisational measures — including encryption in transit, access controls, and phone-number verification — to protect your information. No system is completely secure, so we cannot guarantee absolute security.
Never share your verification code with anyone, including someone claiming to be from AgroBridge. We will never ask you for it.
8. Your rights
Subject to the Data Protection Act of Zambia, you have the right to:
- Access the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your account and personal information.
- Object to or ask us to restrict certain uses of your information.
- Withdraw a consent you have given, such as location or notification permissions, at any time.
You can exercise most of these rights in the app, or by contacting us using the details below. We may need to verify your identity before acting on a request.
9. Children
The Platform is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above and, where the change is significant, give notice in the app before it takes effect.
11. Contact us
For questions about this policy, or to make a request about your personal information, contact us at support@agrobridgezambia.com. If you are not satisfied with our response, you may lodge a complaint with the Data Protection Commissioner in Zambia.